Channels
How the voice channel works in Dialo.ar
The voice channel is useful for phone conversations where the customer needs to solve something by speaking instead of typing.
Direct answer
In Dialo.ar, the voice channel allows phone interactions with an AI layer designed to resolve, route, or collect useful information for the commercial or support operation.
What kinds of cases it usually handles
Frequent questions, first-contact intake, intent qualification, and guided flows where voice improves the experience or reduces friction.
How it connects to the rest of the system
It does not live in isolation. It shares operational context with the company and can coexist with WhatsApp, email, or other channels.
When it is worth enabling voice
When the audience actually calls, when the business needs another service layer, or when certain cases work better spoken than typed.
Frequently asked questions
No. It adds another option inside a multi-channel strategy.
No. It can also support service, pre-qualification, or operational continuity.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.