Question 1

Does the agent sound natural or robotic?

Accepted Answer

The AI is trained to sound natural and use your catalog and rules. You can customize tone, rules and answers from the dashboard. If the customer asks for a human, they're handed off right away.

Question 2

Can I hand off to a human when needed?

Accepted Answer

Yes. The customer can ask to speak to an agent; a ticket is created and your team takes the chat. When the ticket is closed, the AI is available again for that customer.

Question 3

How does pricing work for the first months?

Accepted Answer

The first 6 months you get a promotional price; after that, the regular price applies. Everything is shown on the pricing page when you sign up.

Question 4

Do I need to know how to code?

Accepted Answer

No. You set up your catalog, rules, and integrations from the dashboard. If you want help getting everything ready, we offer setup support.

Question 5

Can I schedule appointments or only sell products?

Accepted Answer

Both. You can add services (installation, maintenance, etc.), set availability, and let customers pick date and time. The AI guides the flow.

Question 6

What if I already have someone handling sales?

Accepted Answer

The AI can handle first and hand off to them when needed, or work in parallel: the AI handles the repetitive part and your team handles what needs human judgment.

Question 7

Are there agents for Mercado Libre, Telegram, Instagram, etc.?

Accepted Answer

Dialo.ar is multi-channel: WhatsApp, Instagram, Telegram, Gmail, and more. One AI agent and one dashboard for all your customer service channels.

Question 8

Does my catalog work with other apps (CRM, ERP, storefronts)?

Accepted Answer

Yes. It currently works with Mercado Libre and Tango; we're adding more apps so you can manage products, prices, and stock in one place. Suggestions or requests: dialoar@dialo.ar

Question 9

Is there a message limit or per-use billing?

Accepted Answer

No. AI responses are unlimited. Unlike other services that charge per message or cap you at X responses per month, Dialo.ar has no per-use fees or limits — your plan includes everything.

Question 10

Does it solve a real problem or is it a "nice to have"?

Accepted Answer

SMBs and stores lose sales when they don't reply fast on WhatsApp. Dialo.ar tackles that pain: the AI replies 24/7, closes small sales, quotes shipping, and hands off to a human when needed. It's not just automation—it's recovering lost sales and freeing time for what needs human judgment.

Question 11

How is Dialo.ar different from other bots/agents (e.g. Meta's Business AI)?

Accepted Answer

Dialo.ar goes beyond product recommendations: full sales in chat (cart, Mercado Pago payment, multi-carrier shipping, orders and refunds), tickets to hand off to a human, store pickup, image search, and your data on your infrastructure (not used to train third-party models). Multi-tenant and, in development, multi-channel (Mercado Libre, Telegram, etc.). Ideal when you need to close the sale, not just inform.

Automate your business with AI across all channels.

One AI agent across all your channels

Who is Dialo.ar for

E-commerce

What you can do with Dialo.ar

Conversational AI agent

Product and support advice

Automated sales

Integrated catalog

Payments with Mercado Pago

Multi-carrier shipping

Service scheduling

Handoff to a human when needed

Custom AI workflows

More features

Search by image

AI that learns from your catalog

Store pickup

Orders and refunds

Mercado Libre integration

ERP integration (Tango)

Multi-channel (in development)

Your data on your infrastructure

External integrations (webhooks)

How it works

Integrations

Simple pricing

Business

Enterprise

Premium

Companies already using Dialo.ar

Vun Marketing

Culzoni

Frequently asked questions

Ready to recover sales and time?