Everything Dialo.ar can do for your business
Dialo.ar is a conversational artificial intelligence platform for e-commerce and businesses. It automates sales, support, shipping, and payments through WhatsApp, Instagram, Telegram, Gmail, Mercado Libre, and voice calls — without you or your team needing to be available 24/7.
50+
AI Tools
6
Integrated Channels
24/7
Availability
0
Lines of code required
Conversational Artificial Intelligence
The core of Dialo.ar: an AI agent that attends, advises, and sells like your best salesperson, 24 hours a day, 7 days a week.
What is the Dialo.ar AI agent?
The Dialo.ar agent is an AI system based on OpenAI language models (GPT-5 mini, GPT-4.1, GPT-4.1-nano) that understands natural customer language, knows your complete product catalog, and can execute over 50 different actions: adding products to cart, generating payment links, quoting shipping, creating support tickets, and much more — all in real time, within the same conversation.
Intelligent query complexity routing
Each incoming message is automatically classified into one of four levels: GREETING (short, friendly replies), SIMPLE (direct product queries), COMPLEX (comparisons, technical advice, full sales flows), and EXPERT (returns, claims, legal matters). This ensures each conversation uses the right AI model, optimizing cost and response speed.
Persistent customer memory
The AI remembers relevant information about each customer over time: product preferences, interaction history, frequent questions, and data the customer shared previously. This memory persists across conversations, enabling increasingly personalized experiences.
Learning from successful conversations (RAG)
Using RAG (Retrieval-Augmented Generation), the system analyzes past successful conversations and resolution patterns. When a similar query arrives, the AI incorporates learnings from previous cases to give more accurate and effective responses.
Company semantic profile
Dialo.ar automatically builds a vector semantic profile of your company based on your catalog, configured rules, and conversation history. This allows the AI to understand your industry's specific vocabulary, your products' technical terms, and your business's particular logic.
Image and voice message understanding
Customers can send a product photo and the AI identifies it in your catalog, compares options, and suggests alternatives. It also transcribes voice messages to process them with the same precision as written text — all within the same conversation flow.
Multi-turn conversation with full context
The AI maintains the full conversation context: remembers what the customer asked before, the products it showed, the active cart state, and where the sales flow was left. It can naturally resume the thread even if the customer diverts to off-topic questions.
The Technology Behind the AI
Dialo.ar is not a canned-response chatbot. Behind every conversation runs a semantic search engine, continuous learning, and state-of-the-art natural language understanding.
Three-engine hybrid search
When a customer searches for a product, Dialo.ar runs three search engines simultaneously: keyword search (full-text) for exact matches, semantic vector search to understand meaning and intent, and visual search for images. Results are merged and ranked by relevance, ensuring the right product surfaces no matter how the customer describes it.
Embeddings and semantic understanding
Every product in your catalog is converted into a mathematical representation (embedding) that captures its meaning. This lets the AI understand that 'wireless earbuds', 'bluetooth headset', and 'cordless headphones' refer to the same type of product, even without sharing any exact word. Search works by concept, not literal match.
Intelligent query expansion
Before searching, the AI expands the customer's query with synonyms and related terms from your industry. If someone asks for 'a computer for gaming', the system knows to also search 'gaming laptop', 'desktop PC', 'gaming computer', and related terms, broadening coverage without losing precision.
Relevance reranking
Search results pass through a reranking stage that evaluates which product best answers the customer's real intent. This lifts the most relevant products to the top positions and avoids showing irrelevant matches that only share a word.
Learning from successful conversations (RAG)
Through RAG (Retrieval-Augmented Generation), the AI consults a repository of past successful conversations and resolutions before responding. When a query similar to one already resolved well arrives, it incorporates that learning to give a more precise, effective answer. The AI improves with every conversation.
Context compression for long conversations
In long conversations, the AI automatically compresses the history, keeping only the relevant information: what the customer wants, which products they saw, the cart state, and the decisions made. It keeps the full thread coherent even after dozens of messages.
Semantic response cache
When several customers ask equivalent questions ('do you ship?', 'do you deliver?'), the AI recognizes they are the same query and responds instantly based on already-validated answers. This speeds up service and keeps answers to frequent questions consistent.
Sentiment and tone analysis
The AI detects the customer's emotional state throughout the conversation —satisfaction, frustration, urgency— and adapts its tone accordingly. At signs of annoyance, it prioritizes resolution and can escalate to a human before the situation worsens.
Adapting to the customer's level
The system detects each customer's technical level and whether they understood the answer. It speaks to an expert with technical precision; to a beginner, with simple, clear explanations. If it detects confusion, it automatically rephrases in more accessible terms.
Guardrails and data protection
The AI operates with safety guardrails that prevent off-context answers, repetition loops, and leakage of sensitive data. Personally identifiable information is protected automatically, and the system always stays within your business's scope.
Related-products graph
Dialo.ar builds a map of relationships between your products based on meaning and purchase patterns. When a customer picks an item, the AI can naturally suggest relevant complements and alternatives, increasing average order value without being intrusive.
Catalog, Cart & Sales Process
From product search to generated payment link: everything happens inside the conversation, without the customer leaving the chat.
Hybrid product search
The system combines three search techniques: semantic embedding search (understands synonyms and related concepts), BM25F algorithm (precision on exact term matching), and visual image analysis. The customer can describe a product however they want — technical terms, colloquial language, or a photo — and the AI always finds it.
Native shopping cart in the chat
Customers can add products, change quantities, remove items, and see their cart summary directly in the conversation. The AI manages cart state in real time with locking mechanisms to prevent race conditions, and automatic expiration of abandoned carts.
Abandoned cart recovery
When a customer starts a purchase flow and abandons it, Dialo.ar automatically detects the abandonment and can re-engage the customer with a personalized message reminding them of the pending products in their cart.
Instant MercadoPago payment links
In the same turn the customer chooses shipping, the AI generates the MercadoPago payment link. No intermediate steps, no dead time: the customer gets the link and pays immediately. The order is automatically recorded in the Dialo.ar dashboard.
Real-time shipping quotes and management
The AI quotes shipping in real time with Andreani, OCA, Correo Argentino, and Urbano through EnvioPack. The customer chooses the carrier directly in the conversation; the AI applies the selection and generates the payment link with shipping cost already included. Dispatch labels are generated from the dashboard.
Frictionless in-store pickup
If the customer prefers to pick up at your location, the AI confirms the option and generates the payment link immediately. Pickup scheduling is coordinated after payment, eliminating friction at the critical purchase decision moment.
Automatic orders and full tracking
Each confirmed sale automatically generates an order with all details: customer data, products, shipping address, payment method, and chosen carrier. You can manage statuses (pending, confirmed, shipped, delivered, cancelled, refunded) and process refunds from the dashboard.
Real-time stock and inventory intelligence
The catalog reflects real inventory. The AI only offers products with available stock, reports quantities in real time, and records demand signals for out-of-stock products: who asked, when, and with what purchase intent.
Communication Channels
A single AI agent available across all channels where your customers are. Same sales logic, same catalog, same management dashboard.
01
WhatsApp Business — Official Meta API
Official integration with Meta's WhatsApp Business API (Cloud API). No third-party apps, no QR codes, no sessions that disconnect. The AI responds to text, images, audio, and WhatsApp catalog messages. Supports template messages for proactive campaigns and notifications.
02
Instagram Direct Messages
Automatic response to Instagram Direct messages via Meta's official API. The same AI that handles WhatsApp responds on Instagram, with full catalog access and the ability to generate payment links.
03
Telegram Bot
Telegram bot with the same conversational AI and full catalog access. Ideal for businesses with active Telegram communities. Answers questions, shows products with images, and manages the complete purchase process.
04
Gmail — AI-powered email support
The AI automatically responds to email queries with the same catalog and capabilities as messaging channels. Integration via Google OAuth, with incremental synchronization to not miss any incoming email.
05
Mercado Libre — Questions and post-sale
Two independent AI channels for Mercado Libre: one for answering buyer questions on listings (pre-sale) and another for managing post-sale messages including returns and claims. Automatic bidirectional sync of stock and prices every 5 minutes.
06
Real-time AI voice calls
AI voice agent using OpenAI's Realtime API. The AI can answer incoming phone calls, respond to product questions, create support tickets, and provide company information. Responses are brief and natural for the voice experience. After each call, the customer automatically receives a summary on WhatsApp.
07
Unified multi-channel dashboard
All conversations from all channels are managed from a single dashboard: agent assignment, per-conversation AI toggle, full multi-channel history, channel and status filters, and unified metrics.
Sales Modes and Business Capabilities
Dialo.ar adapts to how your business sells. Choose the mode that best fits your operation, or combine several depending on the channel.
Full catalog mode
The complete sales flow inside the chat: the AI searches products, builds the cart, quotes shipping, applies discounts, and generates the payment link. Ideal for e-commerce that wants to close sales end to end without human intervention.
WhatsApp catalog mode
Integration with WhatsApp's native catalog: the customer builds their order from the WhatsApp catalog and the AI processes it, confirms stock, quotes shipping, and generates payment. It leverages WhatsApp's native shopping experience.
Lead capture mode
For businesses where the sale closes outside the chat: the AI qualifies the prospect, collects key data (need, budget, urgency), and hands you a qualified lead ready for your team to contact. Ideal for services, B2B, or high-value products.
Guided buttons mode
Guided button-based flows for businesses that prefer a structured experience. The customer navigates predefined options with taps, combining the simplicity of buttons with the AI's intelligence for open-ended queries.
Contact transfer mode
The AI attends, resolves initial queries, and routes the customer to the right channel or person when appropriate. Perfect for businesses that want a smart first filter before handing off to human service.
Mass broadcast campaigns
Send messages to segments of your customers at scale: launches, promotions, reminders. Campaigns use WhatsApp's official templates and comply with Meta's policies, with per-recipient delivery tracking.
Lead qualification and scoring
Every prospect gets an automatic score based on purchase intent, urgency, and profile. The system prioritizes the hottest leads so your team focuses its time where the sale is most likely.
Appointments and scheduling for services
For service businesses, the AI manages appointments: it checks availability, books, confirms, and reminds. The customer coordinates their appointment via chat, with no calls or back-and-forth.
Periodic intelligence reports
Dialo.ar generates automatic reports with your business pulse: most-asked products, detected sales opportunities, demand signals, service quality, and actionable recommendations. Business intelligence without manually analyzing data.
Customer segmentation
The system groups your customers by behavior, purchase frequency, and interests. This lets you target personalized campaigns and messages to each segment, increasing relevance and conversion.
Smart WhatsApp Notifications
Set up events that trigger personalized alerts to your WhatsApp. Know in real time what's happening in your business without constantly checking the dashboard.
What are Dialo.ar notifications?
Dialo.ar notifications are automatic messages the system sends to your WhatsApp when important events occur in your business. You choose exactly which events you want to monitor and the WhatsApp number that will receive the alerts.
Alert for new support ticket
When the AI detects that a query requires human attention and creates a ticket, you immediately receive a WhatsApp message with the customer's name, a summary of the issue, and a direct link to the conversation to pick up where the AI left off.
Alert for specific product query
Set up specific catalog items to receive a notification every time someone queries them. Useful for high-demand products, new launches, seasonal items, or any product where you want real-time personal follow-up.
Alert for special quote request
When a customer requests a quote outside the standard flow (bulk purchase, special project, particular conditions), the AI notifies you on WhatsApp with the order details so you can respond personally and without delay.
Custom events via AI Rules
Beyond predefined events, you can define your own notification triggers by writing natural language rules. For example: 'notify me when someone mentions urgent delivery' or 'alert me if a customer with purchase history asks about product X'.
How do you configure notifications?
From the Dialo.ar dashboard, AI Settings section: select the events you want to monitor, enter the destination WhatsApp number, and save. No code, no manual webhooks, no additional integration. Notifications work immediately.
AI Metrics & Analytics Dashboard
Measure your AI's real performance: not just how many messages it answered, but how many sales it closed, which products generate the most queries, and where the improvement opportunities are.
What does the metrics dashboard measure?
Dialo.ar's metrics dashboard combines operational and business data: conversation resolution rate, AI response quality, most-queried products, conversion rate from queries to sales, demand and price sensitivity signals, ticket volume, and resolution time.
Conversation resolution rate
Percentage of conversations where the AI fully resolved the customer's query without human intervention. Includes categorization by query type: product information, purchase process, post-sale support, and technical queries. Identifies where the AI needs improvement.
Response quality score
Each AI response receives an automatic quality score (0-100) based on relevance, completeness, and accuracy. The dashboard shows the average score, quality distribution over time, and highlights low-scoring conversations for manual review.
Explicit customer feedback
Customers can indicate whether the AI's response was helpful or not through simple interactions. This feedback is recorded and shown in the dashboard, allowing you to precisely identify the most urgent improvement areas based on real user perception.
Catalog intelligence and demand signals
The system records real-time demand signals: which products are queried most, at what times, with what level of purchase intent. Includes price sensitivity signals (when customers mention price as a barrier) and latent demand for out-of-stock products.
Complete conversion funnel
Tracking the purchase process from first contact to payment: how many conversations view the catalog, how many add products to cart, how many receive the payment link, and how many complete the transaction. Identifies exactly which step loses the most customers.
Escalation and human support metrics
Complete ticket data: volume per period, average first response time, resolution time, distribution by problem type and agent. Enables optimization of the human support process and detection of recurring problem patterns.
Custom Sales Flow (AI Rules)
It's not just adding an intro phrase. It's describing your business logic so the AI acts exactly like your best salesperson would.
What are Dialo.ar AI Rules?
AI Rules are natural language instructions you give to Dialo.ar's AI so it understands and follows your specific business logic. You don't need to know how to code, set up complex visual flows, or define decision trees: you simply describe how you want the AI to behave and it interprets, reasons, and executes.
How does it work in practice?
You write your business rules in the Dialo.ar dashboard, in plain English, in natural language. The AI reads these rules, incorporates them into its reasoning, and applies them to every conversation. The rules are processed with the real context of each conversation: the customer, the active cart, the consulted products, and the history.
No coding, no visual workflows
The fundamental difference from other chatbots: no decision trees to program, no keywords to manually define, no visual flows to build in an editor. You describe the behavior in natural language — as if you were explaining to a new employee how to work — and the AI implements it.
Concrete actions the AI executes based on your rules
Rules can trigger real actions: open a support ticket, send a WhatsApp notification to the configured number, apply a custom quote criterion, handle the shipping flow in a specific way, escalate to a human agent, respond with particular company information, or create an order with special conditions.
Real AI Rules examples
AI Rules vs. traditional chatbot
Traditional chatbot
Rigid decision tree
Programmed keywords
Hardcoded responses
Requires developer for every change
No context understanding
Dialo.ar with AI Rules
Free natural language
Semantic context understanding
Real actions (payment, shipping, ticket, notification)
Instant updates without code
Learns from conversations
Integrations with Your Ecosystem
Dialo.ar connects with the systems you already use, without replacing them or forcing migration.
MercadoPago — Payments and collections
Official MercadoPago integration via OAuth: payment link generation from chat, automatic payment webhook processing, payment recording in the dashboard, and subscription management. The AI generates the payment link directly in the conversation, in the same turn the customer chooses shipping.
Mercado Libre — Marketplace
Automatic bidirectional sync: when you update stock or price in Dialo.ar, it updates on Mercado Libre (and vice versa). The AI responds to buyer questions on listings and manages post-sale messages. Independent AI configuration for questions and for messages.
Tango Tiendas — Axoft ERP
Integration with Axoft's Tango Tiendas: product, price, and stock import from ERP to Dialo.ar's catalog. A single source of truth for your inventory: update in Tango and Dialo.ar reflects it automatically. Also supports order submission to ERP and invoice queries.
EnvioPack — Full logistics
Unified access to Andreani, OCA, Correo Argentino, Urbano, and other carriers via EnvioPack. Real-time quotes from chat, automatic shipment creation when the order is confirmed, and dispatch label generation from the Dialo.ar dashboard.
WhatsApp Business API (Meta Cloud)
Official Meta API integration for WhatsApp Business without intermediary apps. Stable and scalable connection, no risk of account banning. Supports text, images, audio, documents, videos, and WhatsApp catalog messages.
Webhooks and external APIs
Connect Dialo.ar with any external system via HTTP/webhook. Receive real-time events (new sale, ticket created, abandoned cart, conversation started) and send data to your own systems for CRM, ERP, or custom tool integration.
Security & Data Control
Your data is yours. Dialo.ar doesn't use it to train AI models or share it with third parties under any circumstances.
Complete multi-tenant isolation
Each business operates in its own completely isolated space. No data from your company — conversations, customers, catalog, orders — can be seen or accessed by other companies on the platform. Isolation is enforced at the database level on every query.
Your data doesn't train AI models
Your customers' conversations are not used to train artificial intelligence models from any provider. Your data remains in Dialo.ar's infrastructure exclusively to provide the service you contracted.
Secure authentication with httpOnly cookies
User sessions use JWT stored in httpOnly cookies. Authentication tokens are not accessible by JavaScript in the browser, protecting you from Cross-Site Scripting (XSS) attacks. Supports Google OAuth2 authentication.
Bring Your Own Key — Your own OpenAI API
On advanced plans, you can connect your own OpenAI API key. This means conversations flow directly from Dialo.ar to your personal OpenAI account, with your own billing and absolute control over model usage.
Argentine legal compliance
Dialo.ar operates under Argentina's Personal Data Protection Law 25.326. The privacy policy complies with Google API Services requirements and Meta's (Facebook and Instagram) platform integration policies.
Frequently Asked Questions about Features
Dialo.ar is a conversational artificial intelligence platform designed specifically for e-commerce and businesses that want to automate sales, support, and operations. The AI serves your customers on WhatsApp, Instagram, Telegram, Gmail, Mercado Libre, and voice calls; knows your real-time catalog, generates payment links with MercadoPago, quotes shipping with Andreani, OCA, and Correo Argentino, and creates orders automatically — all without you or your team needing to be available 24 hours a day.
Dialo.ar supports six channels: WhatsApp Business (Meta Cloud API), Instagram Direct Messages, Telegram, Gmail, Mercado Libre (pre-sale questions and post-sale messages), and voice calls via Telnyx. The number of simultaneous channels available depends on the plan: Business (2 channels), Enterprise (4 channels), and Premium (all channels).
Yes, in multiple ways. You can configure your company profile, communication tone (formal, informal, technical), welcome greeting, and general rules from the dashboard. Additionally, you can write AI Rules: natural language instructions that define your business-specific logic, such as 'always try to upsell to the premium model' or 'when someone asks for bulk quotes, notify me on WhatsApp and create a ticket'.
The AI detects when a situation exceeds its resolution capability (complex claims, special exceptions, decisions requiring human judgment) and automatically escalates: creates a support ticket with a conversation summary and relevant context so the human agent can pick up exactly where the AI left off. If you have WhatsApp notifications configured, you also receive an immediate alert.
You can load your catalog in four ways: manually from the dashboard (product by product), bulk import via Excel/CSV, sync with Mercado Libre (bidirectional, updated every 5 minutes), or integration with Tango Tiendas (Axoft ERP). The AI accesses the catalog in real time with hybrid search that combines vector semantics and text relevance.
Dialo.ar integrates with MercadoPago to generate secure payment links directly within the conversation. Payment processing is done by MercadoPago (not Dialo.ar). When the customer completes the payment, MercadoPago notifies Dialo.ar via webhook and the order is automatically recorded with all data in the dashboard.
Notifications are automatic messages the system sends to your WhatsApp when events you configured occur: when the AI creates a support ticket, when someone queries a specific item you marked, when a special quote is requested, or any other event you define in your AI Rules. Configured in minutes from the dashboard, no code required.
AI Rules are natural language instructions you write in the Dialo.ar dashboard to define your business-specific commercial logic. No coding needed: write rules as if you were explaining to a new employee how to act. Examples: 'For orders over 50 units, create a ticket and escalate to the sales team' or 'When closing a sale, send a summary WhatsApp to the manager'. The AI reads them and applies them with the real context of each conversation.
No. Your customers' conversations and company data are not used to train artificial intelligence models from any provider. Your data remains in Dialo.ar's infrastructure exclusively to provide the contracted service. There is complete multi-tenant isolation between businesses: no data crosses between accounts.
Yes. Dialo.ar supports outgoing webhooks to notify your systems when relevant events occur: new confirmed sale, ticket created, abandoned cart, conversation started. On advanced plans, you can also receive incoming webhooks to trigger actions in Dialo.ar from external systems like your CRM or ERP.
Yes. The metrics dashboard includes: conversation resolution rate without human intervention, AI response quality score, most-queried products and demand signals, complete conversion funnel (from first query to payment), price sensitivity signals, ticket volume and resolution time, and explicit customer feedback. Data updates in real time.
Yes. Customers can send a product photo (looking for something similar or to identify a specific item) and the AI recognizes it in your catalog, compares options, and suggests alternatives. It also processes voice messages: automatically transcribes them and responds with the same precision as text messages.
Dialo.ar supports incoming voice calls through integration with Telnyx and the OpenAI Realtime API. The AI answers the call, responds to questions, can create tickets, and provide company information. After the call ends, the customer automatically receives a WhatsApp summary with the conversation details.
Yes. Dialo.ar is designed for any business that serves customers through messaging: physical stores (with or without an online shop), service providers (with appointment scheduling), B2B businesses, agencies (multi-company), independent professionals, and any business that receives queries through WhatsApp, Instagram, or other channels. The configurable sales modes (catalog, lead capture, buttons, external links) adapt to different business models.
Dialo.ar uses a hybrid search engine that combines three simultaneous techniques: keyword search (for exact matches), semantic search with vector embeddings (to understand meaning and synonyms), and visual search (for images). It also expands the query with related terms and reranks results by relevance. The result: the customer can describe the product however they want —with technical terms, colloquially, or by sending a photo— and the AI finds it.
RAG (Retrieval-Augmented Generation) is a technique whereby the AI consults a repository of past successful conversations and resolutions before responding. When a query similar to one already resolved well arrives, the AI incorporates that learning to give a more precise answer. In practice, it means Dialo.ar's AI improves with every conversation.
Yes. Thanks to embeddings (vector representations of meaning), the AI understands that 'wireless earbuds', 'bluetooth headset', and 'cordless headphones' refer to the same product, even without sharing words. Search works by concept and intent, not literal text match, and it even interprets slang and informal descriptions.
Dialo.ar offers several modes that adapt to your business: full catalog mode (end-to-end sale with cart and payment in the chat), WhatsApp catalog mode (ordering from WhatsApp's native catalog), lead capture mode (qualifies prospects and hands them to your team), guided buttons mode (structured navigation), and contact transfer mode (a smart first filter before human service). You can use different modes per channel.
Yes. Dialo.ar lets you send broadcast campaigns to segments of your customers: launches, promotions, and reminders. Campaigns use WhatsApp's official templates and comply with Meta's policies, with per-recipient delivery tracking.
Yes. Beyond e-commerce, Dialo.ar manages appointments for service businesses: the AI checks availability, books, confirms, and sends reminders. The customer coordinates their appointment via chat, with no calls or back-and-forth.
Yes. Dialo.ar detects each customer's technical level and whether they understood the answer. It speaks to an expert with technical precision; to a beginner, with simple explanations. It also detects sentiment (satisfaction, frustration, urgency) and adapts its tone, escalating to a human if it detects annoyance.
Dialo.ar generates automatic reports with most-asked products, detected sales opportunities, demand and price-sensitivity signals, AI service quality, and actionable recommendations. It also segments your customers by behavior and interests. All without you having to analyze data manually.
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