Shipping
What happens if a shipment has no coverage
A good experience does not promise shipping first and fail later. It detects coverage limits early and handles them clearly.
Direct answer
If a shipment has no coverage, Dialo.ar should report the limitation, avoid closing the flow as if it were valid, and propose an alternative if the business has one configured.
How the problem is detected
During quoting, when the destination or order conditions fall outside the logistics coverage configured for the company.
What alternatives usually exist
Store pickup, a different carrier, manual review, or directly explaining that the zone is not currently covered.
Why it is better to resolve before payment
Because it avoids refunds, customer frustration, and unnecessary operational work.
Frequently asked questions
Yes, if pickup is available and enabled by the business.
No. In logistics, early clarity almost always improves the experience.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.