Shipping
How shipment tracking works in Dialo.ar
Shipment tracking reduces customer anxiety and removes a large share of repetitive post-sale messages.
Direct answer
When the business has tracking data available, Dialo.ar can surface the shipment status and context inside the conversation without forcing the customer to leave the chat.
What customers expect from this flow
To know whether the order was dispatched, is in transit, was delivered, or needs any extra action to be completed.
What it adds over manual replies
Speed, consistency, and less team effort on questions that do not require human judgment, only access to the right status.
What to do if no status is available yet
Explain clearly that there is no update yet or escalate when the case already goes beyond a simple tracking question.
Frequently asked questions
Yes, as long as that channel has access to the order context and available status data.
No. It simply brings shipment status closer to the customer conversation.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.