Integrations
How to integrate Telegram with Dialo.ar
Telegram can operate as a support, service, or automation channel when your business already receives messages there or needs another contact point.
Direct answer
Telegram integration is done from the panel by associating the channel with a company and defining whether the AI will answer, escalate, or work in mixed mode.
What it is usually used for
Support, lead capture, follow-up, and automations where Telegram is already a natural audience channel.
What it shares with the rest of the stack
Catalog, rules, customer memory, and escalation criteria, so the experience does not depend on a single channel.
What to review before activation
Tone of voice, welcome prompts, and which conversation types should be fully automated.
Frequently asked questions
That depends on the flow, but from a business perspective it can use the same reply, search, and escalation logic.
Yes. Each channel is configured independently inside the same company.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.