AI behavior
How to escalate to a human in Dialo.ar
The best automation is not the one that never escalates. It is the one that knows exactly when a person should take over.
Direct answer
Escalating to a human in Dialo.ar means detecting the limit of automation and transferring the conversation with enough context so the team does not start from zero.
When escalation makes sense
Delicate claims, commercial exceptions, sensitive doubts, operational failures, or any case where human resolution is safer than forcing automation further.
What context should travel with the handoff
A case summary, customer intent, products or orders involved, and any data already confirmed during the conversation.
What good escalation prevents
Unnecessary repetition, customer frustration, and information loss between the automated layer and the human team.
Frequently asked questions
No. It means a person becomes primarily responsible for resolving that specific case.
Yes. In fact, clear escalation criteria should be defined in advance.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.