AI behavior
How to define business rules in Dialo.ar
Business rules tell the AI what it can do, what it should avoid, and when a conversation has to be escalated.
Direct answer
Defining business rules in Dialo.ar means translating real commercial decisions into clear instructions: what can be offered, when to quote, what to escalate, and which tone should remain consistent.
Which rules usually matter most
Pricing, discounts, delivery zones, sales priorities, opening hours, escalations, and any exception that changes default behavior.
How to write them so they are useful
With concrete, observable criteria. The less ambiguous they are, the more consistent the conversation becomes.
When they should be reviewed
When operations change, a new channel appears, or you detect conversations where the AI answers well but decides in a way the business does not need.
Frequently asked questions
No. The catalog says what exists; rules say how the AI should act on that reality.
Yes. They are not only commercial: they also structure escalation, priority, and response limits.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.