AI for pharmacies: stock queries, pricing, and orders on WhatsApp
Pharmacies receive repetitive queries all day: whether they have a medication, how much it costs, whether a health plan covers it. Dialo.ar's AI answers with catalog data, manages the order, and escalates to the pharmacist when professional judgment is needed.
In one sentence
Dialo.ar is an artificial intelligence assistant for e-commerce and businesses that answers customers, recommends products, builds the cart, quotes shipping, and takes payment across WhatsApp, Instagram, Telegram, Gmail, Mercado Libre, and voice — 24/7 and with no code.
Medication availability and pricing queries
The AI answers stock and price questions based on the updated catalog. If the medication is available, it confirms price and can process the order. If out of stock, it reports estimated availability or suggests available alternatives.
Automatic escalation to the pharmacist
When a query requires professional judgment — drug interactions, dosage questions, symptoms — the AI immediately escalates to the pharmacist with the full conversation context. It does not give medical recommendations: its role is to inform about availability and escalate when appropriate.
Non-prescription products: cosmetics, hygiene, nutrition
For all catalog items that don't require professional judgment — cosmetics, personal hygiene, sports nutrition, natural products, vitamins — the AI handles the query, builds the cart, and generates the MercadoPago payment link inside the chat.
Home delivery and in-store pickup orders
The AI quotes home delivery with available carriers and generates the payment link. For in-store pickup, it confirms availability and coordinates timing. The customer buys without calling or visiting the pharmacy.
Frequently asked questions
No. The AI informs about availability and pricing for catalog products. Queries requiring professional judgment are escalated to the pharmacist. It does not make medical recommendations.
Yes. The AI checks the updated catalog and reports availability in real time.
Yes. For all products not requiring medical judgment, the AI searches, compares, and manages the full order inside the chat.
Yes. The AI quotes shipping, generates the payment link, and logs the order.
Try Dialo.ar in your business
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