AI-powered customer support automation
Automate repetitive customer inquiries with an AI agent that responds in seconds, 24 hours a day, on WhatsApp, Instagram, Telegram, Gmail, and Mercado Libre. Your team focuses on what genuinely requires human intervention; the AI handles the rest.
In one sentence
Dialo.ar is an artificial intelligence assistant for e-commerce and businesses that answers customers, recommends products, builds the cart, quotes shipping, and takes payment across WhatsApp, Instagram, Telegram, Gmail, Mercado Libre, and voice — 24/7 and with no code.
What types of inquiries can be automated
Frequently asked questions (hours, payment methods, shipping zones), stock and pricing inquiries, order tracking, invoice requests, support ticket creation, claims and returns. In general, any inquiry that has a defined answer based on your business information.
How much time it frees up for your team
In businesses with high volumes of repetitive inquiries, the AI can resolve more than 70% of conversations without a human agent intervening. This means your team can manage more customers with the same headcount, or focus on more complex sales and higher-value customers.
How the AI knows what to answer
The AI is trained with your catalog, your business rules written in natural language, and the conversation context. It doesn't make up information: it only responds with what you configured. If it doesn't know something, it can say so and transfer the customer to a human agent or create a ticket.
When and how to hand off to a human agent
You can configure when the AI should hand off: by inquiry type, by specific words from the customer, when the customer requests it, or when the AI detects the case is beyond its scope. The handoff is smooth: the human agent receives the full conversation thread with all the context.
Frequently asked questions
Yes. Dialo.ar includes a conversational learning system that analyzes successful conversations and applies those patterns in future responses.
It depends on the business and how many inquiries are repetitive. On average, businesses with a clear catalog and well-configured rules get the AI to autonomously resolve between 60% and 80% of conversations.
The AI doesn't make up answers. If it doesn't have the configured information, it can let the customer know, offer handoff to a human agent, or create a support ticket.
Yes. Dialo.ar's dashboard shows real-time metrics on AI-resolved vs. human-resolved conversations, average response time, and most frequent topics.
Keep exploring
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