Dialo.ar vs Meta's WhatsApp AI agent
Meta offers an AI agent inside WhatsApp Business to answer frequently asked questions. Dialo.ar goes further: it integrates your own catalog, builds the cart, quotes shipping with local carriers, generates the MercadoPago payment link, and manages Mercado Libre — all inside the same conversation.
In one sentence
Dialo.ar is an artificial intelligence assistant for e-commerce and businesses that answers customers, recommends products, builds the cart, quotes shipping, and takes payment across WhatsApp, Instagram, Telegram, Gmail, Mercado Libre, and voice — 24/7 and with no code.
What Meta's AI agent offers
Meta has incorporated AI capabilities inside WhatsApp Business so businesses can automatically answer frequently asked questions. Meta's agent can access the WhatsApp Business catalog and answer basic queries within the Meta ecosystem. It's a solution integrated directly into the platform, with no external tools required.
What Dialo.ar adds on top
Dialo.ar uses the same official Meta API (WhatsApp Business Cloud API) and adds a complete AI layer for e-commerce: it accesses your own catalog (not just the WhatsApp one), builds the cart, quotes shipping in real time with local carriers, and generates the MercadoPago payment link inside the chat. It also manages Mercado Libre, Instagram, Telegram, Gmail, and voice conversations.
Multichannel vs WhatsApp only
Meta's agent works inside WhatsApp. Dialo.ar unifies WhatsApp, Instagram, Telegram, Gmail, Mercado Libre, and voice calls in a single dashboard. The same business rules, the same catalog, and the same customer history apply across all channels.
Integrations for the Latin American market
Dialo.ar has native integration with MercadoPago, Mercado Libre, Andreani, OCA, Correo Argentino, Urbano, and Tango Tiendas. Meta's agent does not have these integrations: to pay or quote shipping, the customer would have to leave the conversation and complete the process elsewhere.
Frequently asked questions
Meta offers some AI capabilities inside WhatsApp Business at no additional cost, but with limited functionality. Dialo.ar is a paid platform with plans based on the number of channels and features.
Not directly. Dialo.ar replaces the automatic WhatsApp Business management with its own agent via the official Meta API. You cannot have two agents answering on the same number simultaneously.
It uses the official Meta API (WhatsApp Business Cloud API), the same one Meta's agent uses. There's no risk of bans from unofficial sessions.
Meta is developing payment capabilities inside WhatsApp, but they are not generally available in the Latin American market. Dialo.ar generates the MercadoPago link inside the chat today.
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