Payments
What happens if Mercado Pago fails
Payment failures happen. What matters is that the conversation does not get stuck in limbo or force the customer to restart everything.
Direct answer
If Mercado Pago fails, Dialo.ar should explain that payment was not confirmed, avoid assuming the sale is closed, and offer retry or assistance according to the business flow.
Which failures usually appear
Rejected payments, abandoned checkout, or intermediate states where there is still no final confirmation.
What behavior should be avoided
Marking the operation as paid without confirmation or replying vaguely when the customer needs to know whether they should try again.
How to reduce friction afterward
Clear retries, understandable status messages, and a human help route for repeated or sensitive cases.
Frequently asked questions
Not always. It may require a retry or follow-up depending on the case.
Yes, if the business logic defines how failed or incomplete payments should be handled.
Want this logic running inside your operation?
Dialo.ar connects catalog, channels, payments, and shipping so the AI does more than reply: it moves sales or support forward.