Orchestration and tools
What is function calling
Function calling is the ability of a model to request structured actions instead of replying only with text.
Short definition
Function calling lets an AI invoke tools or functions with defined parameters to do something concrete.
What it means
Instead of only writing, the model can decide that it needs to query data, quote shipping, create a ticket, or execute another available action.
How to understand it better
That makes AI more operational: it no longer just talks, it can coordinate measurable steps inside a real workflow.
How Dialo.ar uses it
In Dialo.ar this is central for moving from conversation to actions such as catalog lookup, cart manipulation, shipping quotation, or escalation preparation.
Frequently asked questions
Yes, but always within the set of tools enabled by the system.
Because a real operation needs actions to happen, not only descriptions of actions.
Related terms
Want to see these concepts applied to a real operation?
Dialo.ar combines search, context, and concrete actions to resolve sales and support flows with AI.