Edge cases
What happens when the conversation is not perfect.
These edge cases show how a mature conversational operation should react when the ideal flow breaks, gets noisy, or turns sensitive.
Maturity documentation
Documenting edge cases helps explain that useful AI is not only about answering well when everything goes right. It also needs to degrade gracefully, contain friction, and recover the flow.
Covered edge cases
Each page explains the problem, why it affects the experience, and which behavior the system should aim for.
Availability and search
What the AI does when it cannot find the product.
Failing to find a product should not end the conversation or trigger a made-up answer.
Open edge case
Payment and closing
What happens when payment fails.
Payment is a delicate moment, and a badly communicated failure can kill the sale or create major friction.
Open edge case
Model resilience
What happens if the model does not respond.
A real operation needs to degrade with intention when the AI layer cannot complete the turn.
Open edge case
Logistics
What happens if shipping does not cover the area.
Coverage is a real operational limit and, if it is communicated badly, it turns into a broken promise.
Open edge case
Imperfect language
What happens when the user writes badly or very informally.
Most real conversations do not arrive clean. They come with errors, shortcuts, slang, and incomplete messages.
Open edge case
Conversational continuity
What happens when the customer changes topic.
Real sales flows are not linear. A person can move from product to shipping, back to price, and then ask something else entirely.
Open edge case
Escalation and tone
What the AI should do with an angry customer.
Once anger appears, tone stops being a small detail and becomes part of the problem or part of the solution.
Open edge case
Want to see how this logic maps to a real operation?
Dialo.ar is designed to sustain sales and support even when the conversation stops following the ideal path.